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Archive for the ‘strategy’ Category

Only 20 years from now, WWW was a bulk disruption on how we live, consume, search, think and act. As cycles gear up, it may be the deepest change since…the birth of printing, the “renaissance” era, or more recently, industrialisation. The Internet has created new values, new debates, new democracies, new wealth, new scarcities, new information sharing and above all, a kind of new economy. And the story could stop, steadily hold a strange balance between users and infrastructures/sites builders. In fact, the sleepiness effect of this large revolution shows us, in a short term, the worst faces of Schumpeter’s doom of innovation. The best disruption effects mean to cut off any kind of intermediation, throwing away millions of jobs, and by the way, millions of lives. If WWW brings us, technology speaking, the best of information, education and equality in the world, that efficient technology erases more than it helps us, in the short term. Do many tasks for free, sharp and straight, instead on holding man assistance.
Oh.
You probably mean that machines and technology need more and more jobs to build them. True, but probably not the same profiles than the ones fired in this giganteous turnaround. Training and recovering another job? Too old, not flexible, not relevant could you be answered.

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But over all, if we stare at the revenue sharing of that economy, we could see a scarce race of “winner take it all” actors, who share their revenue with stocks’ holder more than with you. Nothing else to take a look at GAFAM’s world to see the market cap is perfectly valued with the network and the content. Me. You. Everybody who posts something, someday. The whole value of these networks is nothing else than content, freely and daily published by you an me. Former days were journalists, photographers, editors, producers, distributors, who, in their way, were doing their part of the job, truly paied for that. Now that content is free, posted, twitted, re-twitted in seconds all around the world, who pays for that? Brands. But revenues never come to your pocket, but in the digital oligarchy’s one. Charming period where some “jobs” or tasks always exist, but now are unpaid. The Free economy is obviously interesting as a citizen or a consumer, but we are also employees or economic agent, driven to work to live. And that “freeness” may be our death idol. Is Internet really the answer?

HappyDisruption

It’s no doubt that the global balance between creation and destruction is far worst than we think. And there’s still no real “huge implementation” of #AI yet…Let’s figure out when many boring tasks will be realized by bots, coding minds, automatic processes like drive, care, produce, publish, deliver…Build bots? But when bots will build bots, what’s next?

This disruption fever may drive us to schizophrenic behavior, with a global rejection of progress, protecting us from…disablation. Switch on, swith off. Someday a robot will push the button for us, to unplug us. Bye. It’s no sense leading to such issue, wasting the best of technology for humankind economic survival. We’ll be “un-revealed”, in an “un” society: unstores, unusual, unhierarchic and holacratic world. Where winner-take-it-all pleases themselve, inventing a mirror world where fashion leads to an “un-anything”. This status is now so true than ever. Value is in the “un-face” of things to unfold deepest desires and hold privacy, scarcity and exclusive vision on things (and people). They know how to cope with it, and we pay it by our blindness and trustiness.

If GAFAM make a lot of money on contents they never create, why don’t they pay the real price for this new kind of (free) suppliers that are friends, members and so long? They push more free tools than ever, to slave us, collect data and make money wherever but our side. That’s the game it seems, hard game, sometimes and in the end, mortal one. Not funny in fact, and the worst is that few have this global awareness of it. We, as human give a lot of energy to dig our own economic grave.

Is it a whole sustainable situation, till when?

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In fact, there’s a growing revolution inside. The most weird thing is that it comes from where raw materials are scarce, the opposant scary and no means. The initial innovation, consuming and wasting capital and buried in pyramidal and lone structures could play its last chance. “Jugaad”, that means “breakthrough growth” or “coping with innovation” in Hindi plays a new role for innovation. More flexible, open and simple. Something to reboot ourselves and renew true mindset, to give hope to despair mass and create a ongoing movement to new creation.
Jugaad Innovation is defined around 6 principles, where collaborative thinking and acting are king:

  • Search for opportunities in adversity: most of the times, any company gives up facing adversity or difficulty, because of wasting time, money or fearing of failure. We all prefer comfort zones to risk. Then comes Juggad that draws energy and interest from adversity and resistance. Jugaad brings pride, energy and passion to overcome the obstacle. Learn to deal with adversity is one of the keys of Jugaad Innovators, like a new innovation mindset.
  • Do more with less: we may soon live with less. Less raw materials, less growth, less employment, less time…It’s now time to do more with less, re-use things designing them differently. Reinvent different uses and reinvent ourselves. Think for example to use wastes for others capabilities, without being obliged to recycle them. When you live all days with adversity and obstacles, you quickly find solutions with simple existant stuffs. We use to rethink many ways we do and reprocess simply. When tough times are, we must find economic solutions, and the Jugaad method may be relevant and sustainable…to stay ahead of competition
  • Think and act in a more flexible way: big companies organize themselves with hard and complex structures of R&D in long term process that don’t faciltate short term and simple reactions. They don’t (can’t) think flexible way. They keep things complex because they forgot how to think simple. they ignore low cost solutions because they think high value, with large margins. They simply forget customer centric solutions offering complex R&D outputs, outputs that customer don’t want anymore. Cycles get longer, heavy processing, heavier than ever. Capital and resources expenses explode and innovation is not obvious but struggled into secrecy, keeping the cover on patents. This is outpast in the collaborative mindset we live in now. With Jugaad and its ongoing and lean process. that can’t work anymore. Innovation must catch all the few opportunities with few and simple attitudes. The mindset centric thinking and action are mixed into a twirling process, that evolves simply with the single needs of consumer. What has to be created is only what has to be consumed.

JUGAAD-cover_web(c) from the cover of book “Jugaad Innovation”.

  • Target simplicity: never forget “keep it shortly simple”. It seems so obvious for Jugaad mindset, even if make simple is in fact complex. The hardline is that rebuild something from a complex base is really hard, so when you think Jugaad, you start from nothing. You can be light, efficient and straight to the point. Something that big companies forgot, while they keep secrecy on their R&D and innovatios plans. It’s the art of secret and the obsession for technologies or complex buildings with over engineering. Focus on the pure need, focus on value for customer not for company is the only true way to simplicity. The Jugaad process allows the direct thinking to direct needs. Meeting with daily problems, finding daily solutions, directly useful. The direct response for smart innovation.
  • Inclusive innovation: Through structure itself, because of resources consumption and innovation heaviness, the mainstream innovation is mainly for “mass market”, simply because companies couldn’t balance huge R&D expenses with poor markets. Innovation is rarely for disabled people while it could change their life and build a whole story for them. Bringing innovation in middle-class draws wastes and add only a marginal output. It’s a shamy situation where digital fence exists and all efforts might be to reduce it and build a fair world for all. Next to this, the experimentations from “bottom of the pyramid” ou BOP, showed interesting outputs but underlined the limits of “poor segments”: double sentence. As they already have “nothing” the price paid for each single unit is far more expensive than in normal markets. That’s where Jugaad is really different is that solutions are not built by huge companies but by and for local and isolated people. A kind of ABC for exclusion and the ability to include them. The inclusive innovation.

 

bike-pump-jugaad

 

  • Follow heart power and tuition: the notion I prefer far from all others, put some passion and heart in process thinking, doing only what people need and not what he desires. This is one of the great lessons for example, leading to extreme simplification for use and not for engineers’ pride. Focus on needs, engage with local communities, friend with them, learn their daily life is more efficient than any business process or school. Spending time on few essentials lead to main outputs. Don’t forget Steve Jobs who never ever asked anything to a customer, no need to inspire and build what he did. Only his tuitions and faith in design, experience and simplification seemed to draw his whole life. Heart and passion nurture the whole fuel for action, leadong to Jugaad inspire. We may all take the path…

A true and strong revolution, I’m convinced. The one in centuries, beyond fashion and cycles. Maybe there’s already a Jugaad innovator close to you. Neighbour. Travel encountering. Someone valuable for sure. Someone to meet, share and learn from. Respect, Recycle and Reboot. Time to (re)use what we have and (re)invent everything we have, differently. It’s a matter of inclusion, hope and innovation.

Jugaad, our inclusive future, shared with passion.

See: “Jugaad Innovation”. “Passion with no, limit” and THE book. Enlighting the subject with pics ; Reena Jana’s thoughts about it
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Participating again to the OECD forum (@OECDLive), it was the opportunity to mark a new position, talking about the “Better Life Index” (BLI) that is monitored and measured in main countries in the world. Because GDP is not the only KPI now and we may be closed to “happiness” than ever, while the world is changing of  “business and transaction” model with lot of uncertainty. BLI, for its 3.0 verse, is based on, wherever you live, the main facts and feelings about the quality of daily life and how people hold “performed and advanced” conditions, in their situation. In short, “what’s really important” for people: education, safety, environment, growth, governance, equality, trust in the future and institutions and what’s scheduled for them. BLI has been launched in Russia in January, and we enter in a consolidation year for 2013. Improve “people’s life” must be the first issue of any country in the world, and sometimes, we need not much resources than we believe. And the path and main goal is to turn KPIs and measurements into “actions, changes and relevant improvements for people”. There’s still some differences of course between developing countries and mature ones, and the BLI must be adapted to any configuration, to capture the essence of needs, live, snapshotting the main opportunities. Be ready for the next very interesting idea: link BLI results and managing government in any country, just to get some feedback about people who were elected, and how they drive and achieved or not, their democracy issues…Some surprises to come!

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SMEs: backbone of the economy?

SMEs are probably the main source of the economy in the rising countries, and by the way, great suppliers for employment (in emerging countries, 97% of jobs are created in SMEs!). More flexible, agile and speed driven, they lead the competitiveness but are very exposed to bankruptcy: lack of liabilities or size, inequality in taxes comparing to larger groups, theres’s many way to improve the environment of SMEs, starting with “understandings” of what is a SME and its daily life? It seems so obvious that post of governments forget about it and only adapt rules that are driven to failure. Access to talents (draw and get trust), financial resources, trust, hold the operations line and so long are not so obvious and we’re facing many unequal statements that grip the wheel. Talking about Germany, that is celebrated to be really succesfull for its innovation and working floor for SMEs, they had to build a “specific plan”, customized, but underlining the roots and a very operational approach. No theory, no smart talks but actions and relevant environment built to success. Create conditions of success mean a whole environment of help: education, coaching, funding, capital and equity managing, training talents, taxes improvements, leveraging SMEs in organizing fair cooperation and competition between larger groups and startups. But yes they are smart “backbones” for new economy, where services take place instead of old industries…

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The Asian Century

The huge demand in the zone makes it possible to go into the Asian century. But demand is not the only valuable indicator, to settle trust and sustainable conditions. Mindset and political stability may be as important as growth or wealth. And when we look at mistrust for China or North Korea, we have to consider they have some keys from inside, to turn their huge demand into sustainable and stable markets. If poor countries from the zone benefit from “low working class” conditions, making them employable, it’s already a progress but not sufficient to say the goal is over. As the competition is worldwide now, we must consider social, education, goods and services suppliance and welfare spreading as necessary step, to build a better society.

These are some milestones I had the opportunity to share and listen, in this troubled world. Talking about the main issues of unemployment, education, poverty but also happiness and security, every zone in the world has its own challenges, but saying so doesn’t mean everything is apart. Currencies, sales exchanges, custom tarifs and production costs, are linked I guess. And the necessity to progress in sustainable and green development may not be so central, as developping zones like BRICS may not hold their unlimited needs and growth. How can we deal with such problems, while growth isn’t enough and debt is increasing in Europa? Let’s have a look at the future with trust and hope demanding countries could find a way to prosper in this weird world…

Thanks to OCDE team again for this awesome event and so many networking facts.

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We can stare at the world or try to guess what’s going on, and sometimes see nothing new or particular. Because we’re immerged in so much techs, we’re sometimes blind or unable to see further or larger. Let me introduce you to these part of “silent milestones” that break our daily lives and will lead you to incredible future.

1) mobile internet: linking people and supplying real solutions for isolated zones of the world. Healthcare, senior caring, education, learning and preventing, sales power targeting, CRM…so much applications to grow

2) ongoing knowledge management: reducing hardworking and enhancing productivity at work

3) connected “things” (objects): chips, NFC, medical chips and personal folder…

4) cloud: erasing frontiers of datas and grow storage capacity. Allowing new ways of collaborative work and boosting sharing and storing

5) bots: everywhere, cars without driver, automated train/tube, robotics in surgery and micro surgery, disability/handicap powering…

google-rd_1

6) genome: playing with the essence of creation in birth processing, enabling programmed diseases or creating new kinds vegetals with vitamins or bio organism

7) energy saving and renewal energies: getting the good pace for earth, for a sustain balanced growth, allowing new sources of new powered but green energy

8) 3D printing: a new way to modelize, shape and create prothesis or materials in one piece, before large scale industrialization

9) nanometrics: micro targeting diseases or putting small “chips” on organism to rise efficiency of in several fields (medical, industry….)

10) digging for new energies exploitations: light tight oil, chiste gas and many new sources of energy

Yes, you probably heard of some of them, but don’t measure the exact potential of any. That’s what makes innovation a very pleasant game, in creating uses ongoing, while you just discover the progress. In all of these new “killer apps”, there’s so much usability to invent, because we’re at the beginning of what humanity can do with it. But beyond all, fear is the worst attitude with the risk of losing an incredible opportunity. Ignorance is the dark side of ourselves and we may be suspicious not to get into. That’s not because we don’t “know” yet, that we must not “try”. If we don’t know the future, let’s invent it.

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Trust is probably the most rare thing to win, in the battle of competition, where all offers seem similar and mainstream. And while there is crisis, increasing the need for security, truth and transparency, trust becomes an unavoidable fact and skill. But above all, the derivated effects on business are out of limits, when you know how mesure and class them into smart groups. Because, the more trust you give/put, the more you are opened to loyalty, and then addict to brand and consumption.

Bearing in mind these groups, means having dedicated actions, plans and tone to address and hold several kinds of relations, customized to reality of relation. Let’s have a look at these groups/segments and the fine tuning to get the best of them.

It’s interesting to capture all the intelligence and trust you can find on social networks. And the resources you can leverage to nurture the « social effect » until the snowball. Check at the profile you can pretend within the 4 frequent types of digital implements: leaders, pioneers, scholars or novices. Each of them has a level of maturity , in engagement, knowledge and practicing of social media. We know now how social media can leverage trust and foster all efforts done by traditional promotion. The more you facilitate and offer a whole environment of engaging with your customers, the more you’ll get a builded trust with communication and Q/A from all the community, whatever the group of participant you are in. And this, while we saw very different behaviors in the segments therefore, and the consequences on revenue, loyalty and trust. If we could resume in one main thinking is : « seed, nurture and enlight the social energy in your communities, they’ll give you back lots of engaged trust ». Personaly, I do agree and foster this behavior, and moreover it’s very enjoyable to work and exchange like that…Feeling and hold the happiness level in business, may drive you to a kind of bliss and lead the brand to another values’ environment.

1) Hazard and Doubt: it always starts with this…Do you, personnaly give anyone, from the beginning, trust? It’s quite rare to bring such trust, despite spend more time and experiences, with any brand. And the rule is on for business and ability to give more money. The best action you can lend to these “beginners”: meet them and know, at first sight, what they’re looking for…

2) Triers: OK, you triggered the first reaction and you maybe heard a few details about the brand or products and just want to try. It makes you a perfect segment to have a first exception experience, to go further. The next goal is not probably spend more, but first become a fan, to hold the relation and discover the next surprise. Triers deserve the best first promotion or sample, kind of you’ll never forget. It’s not a question of “a lot” but more a question of “the whaou effect”.

3) Price hunters: ready for any promotion, they seem to be real transparent with no particularly awareness for the brand but the price. They can spend an average part, according to the proportion of rebate, and are attracted by “shots”, deals anytime that “worths” it. Now you know that language can be “figures” and promotions for that kind of segment, becaude they focus their attention to consume “rebates” of the brand, anyshape they may be. So the question is right now to stay aside, feeding them with prices but tempting a subtile charling approach of storytelling around the prices’ universe. Unfortunately, Price and rebate is not a long term debate and can’t be the only message, valuating the brand. That segment can be shifted toward “pay-to-see” ones, who are more curious and can be lead to another story, deeper and less price-driven.

4) Hot shooters: the ultime and extremism verse of price hunters, they have only one advantage, in “build-measure-learn” process inspired from the lean management: speed. They trigger any promotion and jump on any opportunity to make a deal. Even if they don’t need sometimes, just to have impression to close a good deal and play the leader role. “I control and have an extreme footprint on the brand because I make it perform efforts and deals for me. But we all know there’s so many “fake deals” and the complete energy that brands are able to invest in, is just sometimes incredible…

5) Pay-to-See: They are very discret, don’t make any noise but stare at the brand like a curious thing, ready to try something, but don’t know what and how. They need some teaching steps that allow them to enter in relation, smartly and with “try-and-buy” process. Build some “games” or contest which give them an opportunity to start an interactive relation, with no mandatory transaction. They will decide if they enter themselves in a “payment” posture, to taste the stickability or trustiness of the brand, or simplier test an offer they identified. Choose the trigger and catch the attention may be the two keys to get into relation for them…

6) Fan: let’s say you lived on an island and never heard about “fan” or “like” fever…and can’t imagine which kind of profile we have? And of course it’s where tha value and potential is with the rationnal evolution from “Fan” to “Come backer” to “Ambassador”. The tipping point and snowball effet are not obvious to trigger and scale but is worthy enough to pay attention since the beginning. Play, engage, make them participate in any “transactional”, while they stare at the “smart” brand and are supposed to be the next first adopters. They are fans, they like the brand, but probably didn’t find any opportunity to buy. And some will stay, remaining as true “ambassadors” without consuming. Yes, it’s possible, valuable and true. Check at it!

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7) Come backers: some buy, some buy again. They are. They tried and probably are satisfied, and do it again. They start a returning relation, want to see more, consume moreover. Ok, that’s fine, you found some engaged customers to build on. Don’t miss yourself or be wrong with the message, they want your products, your relation but don’t want to be disappointed. They come from the early stages, fan or already consumer of the brand, they are not novice and probably “in the know” of the story, range or uses of the brand environment. Maybe they’re part themselves of a buyers’ environment, that guided them there. Whatever their reasons, you can rely on their relation. They did, and did it again. Not by random or foolish choice. They choose to remind you and buy your essence again. Reward them and meet their uses with your next features.

8) Ambassadors: that’s it, you are in and here we are. You achieved a performer level, having transformed mainstream customers to ambassadors. Ones that you can count on, anytime because they’re gonna be your next salesperson and your best defender. They can trigger their own advise for people who are not clients yet, convince some to jump and discover your brand and products. They are your best PR’s, arms and mouth, to spread the word about who you are, what you do and what are your values. This incredible force was far ignored before social web and has now power like never. But you know which efforts you did to bring such energy to that point of achievement. This is the ultimate step for trust, before fanatics, who could be, in a way, obsessed and dangerous. Shortly, never lose an ambassador, it could be really weaknessing your salespitch and your footprint to the community.

9) Roadies: they work hard to follow your ventures, but don’t have much revenues. They want to be at your side, in desperate long run, at all your events, doing or not, some evidences of loyalty. They like your brand, products, but for other people than their own consumption. They could be considered as “triers” in the term, but prefer be “angels”, worrying about your brand reputation and the future ongoing for you. They are “silent agent” who can give voice if they consider you in danger or being corrupted or attacked, by default. Your best “friends”, with probably less direct impact on your revenur, but keeping care of your “body”: local bodyguards, in a way…

10) Safe and Care/Admirers: the next kind is probably the most invisible, but exists. But this fact doesn’t mean that you must not stare at them, as interesting elements of your audience. They surround you, never took time or just a lift, to signal their friendship to you, but think of your brand as “cool, smart, trustable and reliable”. They have no reason to get into relation, because of lack of time, money or opportunity to get in. But they care, in an invisible “touch”. What can you consider and learn from them? The single fact that, your whole communication can sometimes risk them to be disappointed, without knowing it, so be careful for that segment too, who could wake up and give voice in the future. Voice or money, triggered by an event you can’t plan before. Just like clouds, they are energy who supports you and collaborate to your reputation, like silent witness. They deserve to be considered, like any other target, their way: “enjoy the beauty, the traction and the footprint of your brand”.

“With trust, you can raise mountains”, because you erase the last barriers to the core: the real conversation, emptied of politics, cosmetics and fakery between an environment (brand, company, organisation, people, products) and an individual. That’s where start great stories, and build a sustainable relation. That’s where we see, that relation is not only a matter of money, but lots of other things to consider, that probably in the end, grow tour business. Up to you to see and deal with it.

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Fairy, funny but no tale about the fact that no company exists without customers. And if sometimes, boss turnover seems to be a sporting challenge for shareholders, customer can’t wait. And may have the last word. It’s finally if you understand it, when you will make great deals, those called “win-win”, with the genuine relation between someone who has needs you can afford. And if sometimes your real boss tries to make it his own way, remind him that he can’t exist without customers…Everybody in his company might be confronted with this and face, hold and build the true relevant relation. Because, customer is the boss in fact, and the matter of anybody in the company. And it seems urgent to see, integrate and share the concept inside companies, to deliver different ways. Why does it seem so strange and how handle it?

  • the customer rarely needs you, he has several others choices, in a single snap he can switch and forget you ever
  • the business is growing on average consumption with either, more customers, more loyalty or raising the level of engagement: in any case, you do need customers…any customer but customers!
  • loyalty is not a concept that you can organize in your corner, thinking (hoping?) it will work: ask customers first why/how he would be more loyal, and build the wrap around…
  • the customer knows much more you ever imagine about your market and your products, and value your service: don’t forget he compares live, all the offer of the market for you. If he gives you an advise, he’s probably less blind than you!
  • even if you think “customer doesn’t know what he wants or what is good for him”, his/her help would be precious, targeting the next big picture. If you build something with him for he’s already part of it, why won’t he buy then?
  • “the more he builds, the more he’s fan”: if he’s “part” of it, he’ll be the best ambassador/advocate for your values, products and services…
  • build the “customer Stockholm Syndrom“: make him part of your story where emotion takes part of your relation and make him kind of painful of your difficult story. In pain and need will grow innovation, together…
  • in some ways, as the customer says how much he is OK/able to pay for your different propositions, he’s quite establishing your salary level: and in this way too, he’s your boss…
  • If you can passion him/her with your own passion, brand and value, he’ll become your best ambassador and outcompete agent for virality: the new media we talk about, socially correct, truthly and trusty…
  • engage with your community and encourage and reward the “social search”. Because you trust more deeply ones you know
  • don’t be shy or afraid with any enpowerment of your customers: the energy they hit for you has no price for you, comparing with resources and money you should spend for the same result…
  • know how to reward: if your customers have to become your boss, give them their salary…
  • run your business, have a business but run and build it with your customers, because they have willingness and motivation to buy your products, speak about them and hold the direction ; like the real boss…
  • like Sam Walton saidThere is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else“. I guess Wal Mart knows how to cope with it, don’t you think?

Assets, partners, friends, loyalty heroes, anyway the name you give to customers, think about your own relation, your own “stunt show”, celebrate success with them like associates to your success. “No success in business without mess with your guests” could be your last quote for community with your best assets. Don’t miss any opportunity to raise satisfaction, happiness and loyalty with your customers, they represent a silent force (while I don’t know if we can say this anymore with social communities!) that can improve your market approach, your sales feeling and ability to shoot first, accurate and focused needs, which will save time and money. Money you’ll be able to invest in this brand new other relation with your new allies…a perfect circle of business, without thinking of business and having much fun and pleasure…

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The global revolution about social platforms, from uses to communication changes is rising far and far, dealing with reputation,

techs inputs, buzz and new handlings. Citizens, politics, economics through all sectors have been troubled with the hidden movement no one guessed.

Surfing with fear, doubts but also huge opportunities, the subjects dealt with several conferences all around the world. And we can see how information now flows in a few seconds on the planet, information shaped sometimes with “leaks”, keeping us alive about democracy, transparency but bearing in mind, dangers around: fake, hoax, unverified…the best and the worst indeed, as we face the impacts of e-democracy, shouted by so many citizens in the Arab spring, but fooled when buzzing a false rumor about French notation.

Today, “passive consumption” is out of fashion: we need trust, advice, experience. Sharing, comments and branding reputation. We’ll never be the same again, because “technology changes expectations”. It shapes itself, our deepest desires and the way we express them.

Everybody can now give advice, exploring the core of marketing outside companies, but collaborating and shaping the next product taste.

We need expression. To be heard, consulted, another status than “a number in an anonymous society”. Social media is as the term “a media” and markets are conversations now (Cluetrain Manifesto, 1999).

Considering these obvious situations, I was wondering what could be just next, to take the best of this whole revolution, and leave the rest, keeping barriers to “control” somewhat (is this possible, in the spirit of “WWW”?). We can’t stay in a passive state, where “canaries in coalmines” are the only indicators to draw the future…

So, what’s next: bright development or mistrust and go back to old behaviors?

Let’s stare at some important shifts that took place, these past years…:

  • More transparency, democracy and ability to participate in debates, reactions and sharing
  • More leisure, plays, networking, but much wasted time
  • More interactivity between all parts: brands, citizens, consumers, politics, communities, education, corporate, government…
  • Important changes, I think in a longer term, even physiological behavior: physical writing training, memory loss, information access…
  • Huge pollution in information with a real fence in journalist jobs and the way we consume information but also how we report it

First hypothesis: if we believe in a huge development and growth of social tools, we may spend some attention to keys to do it. Keys which still now, are unachieved but are core to get the essence of the global phenomena. We could talk about:

  • Organize and optimize content, curation and filtering to value information on social platforms
  • Raise professional platforms as references to build « social enterprise » as a global project
  • Build schools, education and knowhow, as a real job and sustainable competence in the future
  • Create official “label” to guarantee content verification and reliance
  • Promote new organization of collaborative working in companies

But in fact, writing this means to me an attempt to more “classical” and normalization of WWW, that is a real touchy subject, where is such freedom, in the initial goals of the internet. And then, the question: is it really possible to “norm”, “control”, the social web?

Until now, I don’t’ really think so. But I think more clear resources and building recipes would improve the game.

We face today high titles like « the end of the internet » or « the end of social », but need to decrypt what could be the next steps with it. A PoSo (Post Social) status, at this point could mean:

  • A next wave with social opportunities
  • A rich and growing professional market for “social” (from now, I’m still doubtful)
  • The new social platform: Apps/Internet (fall of browsing and PC)
  • And an evolved form of “socializing”, more organized, valuable and targeted (fall of gaming, entertainment and wasting time on Facebook so long)

Guidelines, education, strong beliefs and resources to guide the whole topic might be the points to bear in mind for this new wave. In a single quote “consolidate social media tactics to put it into a operational guideline, into the actual ecosocial system”.

Second hypothesis: fed up with too much information, the mistrust feedback could generate a threat that must be studied. All efforts could be wasted, in a two crowded environment. The fact comes with the significant figures where we see the incredible traffic and noise generated by the audience. We would have a reverse revolution where people would start to doubt, stop sharing and participating: an incredible danger for social enhancement…

  • Recovering and taking back to old schemas
  • Increasing costs in communication: old media/traditional ones
  • Mistrust in sourcing information
  • Changes in tech: network, availability, service levels, privacy enforcement…
  • No more credit to online reputation

We can have a real risk, a total burnout for social platforms, with the increase of too much information, links, nodes, RT,…noise. The recent wave for curation (scoop-it, Pearltrees…) leads a path to more standardization of content. But in the same way, how do we measure and value the real impact and relevance of so much information? How do we handle secret, confidential R&D, ideas in a whole opened world for social and collaborative exchanges? Which value considered, as information is free, for everyone and anytime? How long will we trust social signals: real big pictures or sparkling fashion?

We’re now seeing the great dangers of going back to old methods, even if new uses are coming: social tv for example has still to be invented, not in tech but for which features?

We must keep the several joys and opportunities of social media, because they are in their complete shape, all the components for a better world: community, respect, collaborative building, sharing and keeping balanced relations. In a word, far beyond simple pleasure and entertainment: Links.

Why links are the future is because there’s with social media one world, only one world, and in this point of view, no need to argue and prove about origins, culture or personal goals: only one language to hold welfare in networks, as a guarantee of sustainable world.

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